Shipping & Returns
Shipping
All Babrush Studio orders are prepared with care and shipped from Poland.
Shipping costs are calculated at checkout and depend on the destination, the products ordered and the selected delivery method. The available shipping options and their prices will be displayed before you place your order.
Some of our products are made or hand-finished to order. The estimated preparation time, where applicable, is shown on the product page.
Please note that an order containing different types of products may arrive in more than one parcel. In particular, some products may be produced and shipped separately by one of our production partners.
Delivery times shown in the store are estimates and may vary depending on the destination and carrier.
International Orders
We ship internationally to the destinations available at checkout.
For orders delivered outside the European Union, customs duties, import taxes or other charges may apply depending on the destination and the value of the order. Where such charges are not collected at checkout, they may be payable by the recipient upon import.
We will always try to make any additional costs clear before you place your order whenever this is possible.
Returns
We hope you love your Babrush piece, but if you change your mind about a standard, non-personalised product purchased online, you may withdraw from the purchase within 14 days of receiving your order.
After notifying us of your decision to withdraw, you must return the product within 14 days.
To start a return, please contact us at:
[Babrush email address]
We will provide you with return instructions.
Unless the product is faulty, damaged or incorrect, the direct cost of returning the product is paid by the customer.
Returned products should be handled only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
Personalised & Custom-Made Products
The right of withdrawal does not apply to products made to your individual specifications or clearly personalised for you.
This may include, for example, cards or artworks created with custom wording, company branding, individual design requirements or other specifications agreed with you before production.
A product is not considered personalised simply because it is handmade, hand-finished or made after you place your order. Standard products from our collection remain subject to the normal withdrawal rules.
Original Artworks
Standard original artworks offered in our shop may be returned under the same withdrawal rules as other non-personalised products.
Original artworks commissioned or created according to your individual specifications may fall under the personalised/custom-made exception described above.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, is faulty or you receive the wrong product, please contact us as soon as possible.
Please include your order number and, where helpful, photographs showing the problem or shipping damage.
Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate solution.
Where the product is faulty, damaged, incorrect or otherwise does not conform to the contract, Babrush Studio will bear the costs required by applicable consumer law to resolve the issue.
Your statutory consumer rights are not affected by this policy.
Handmade Character
Many Babrush Studio products are handmade or individually hand-finished.
Small variations in colour, texture, paper edges, cutting, placement or finish may naturally occur between individual pieces. These variations are part of the handmade character of the product and do not in themselves constitute a defect, provided that the product corresponds to its description and agreed characteristics.
Refunds
Once a valid return has been received and checked, we will issue the refund using the original payment method, unless otherwise agreed.
For a valid withdrawal from the contract, the refund will include the payments required to be refunded under applicable consumer law, including the cost of the least expensive standard delivery method offered for the order.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.